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About Us The Blue Sun

Telephone or +44 (0)1597 851144

Email contact@thebluesun.co.uk

You may telephone or email

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. The secure online provider for credit cards is now called Sage (ex Protx)

Under UK law you have the right to cancel your order for 7 days from the date the order was placed. This does not apply to bespoke items such as massage couches which are specifically made to order. your statutory rights are not affected.

If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency.

We accept several credit and debit cards. We do not charge for any item until it is ready to send. Back ordered items are not charged until they are sent. You may send your credit card information via phone, fax, snail mail or over the Internet in our secure encrypted system. Please do not send this information by email as this is not secure.

Cheque and postal orders should be made payable to The Blue Sun. Phone 01597 851144 for further details.

Bank transfers can also be made
Shipping And Handling Carriage is charged according to the weight and destination. This is calculated and added to the total before you finally place your order.
Delivery Schedule We aim to deliver your order right away. We will normally send your order to you within 7 business days although we aim to dispatch all stock orders within 2 business days. If there is going to be any delay in sending your order we will contact you to let you know. We will give you an estimated delivery date and the option to cancel your order if you would prefer not to wait. International orders are generally received in under 10 days. If you need items urgently please email us at the time of placing an order.
Back Orders If your item is not in stock, we can back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Our secure service provider is Sage (ex Protx)

In accordance with credit card company requirements we retain credit card transaction slips securely for 7 years.
Reaching Us If you need to reach us, please email us, alternatively, you can call on (International +44) (0)1597 851144 Our email address is contact@thebluesun.co.uk.
Privacy Policy The Blue Sun do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Any items damaged in transit will of course be replaced by us. Under UK law you have the right to return an item within 7 days of your receiving it. (Herbs/creams/CD's that have been opened cannot be returned). When it arrives back with us in good condition we will refund that item to your credit or debit card you used to pay for your order. Please let us know before you send any item back so that we can give you a returns number.

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